GP Out of Hours

The process to secure a new contract for the General Practice (GP) Out of Hours Service is now live, say health leaders at NHS Shropshire, Telford and Wrekin (NHS STW).

As part of the procurement process for the service, which began in August 2024, a county-wide engagement exercise was launched asking residents to share their views on the service and how improvements can be made.

The GP Out of Hours Service provides urgent medical care outside of General Practice core hours. As part of NHS STW’s commissioning responsibilities, and in line with its statutory and legal duties, there is now a need to reprocure the service.

In response to the engagement, nearly 600 surveys were completed from a wide range of the county’s residents, and a focus group session was also held to explore some of the feedback in more detail.

All the insight gathered has been considered in developing the final service specification and commissioners have produced a publicly available engagement report of the feedback received, along with some frequently asked questions (FAQs) to provide further information for residents.